Capo Custom FAQ's

Q: What are your order minimums?
A: Our minimum order for Jerseys is 10pcs. Additional tops (e.g. Long-Sleeve Jerseys, Wind Vests) require 10pcs per style. Our minimum order for Bib Shorts or Shorts is 10pcs. Additional bottoms (e.g. Speedsuits) require 10pcs per style.

Q: Can men’s and women’s items be combined to reach minimum order quantity?
A: No. Men’s and women’s items cannot be combined because they utilize different fabric patterns and sublimation layouts. We consider them to be different styles altogether.

Q: What is your production lead time?
A: Lead time is dependent upon the time of the year. Our standard lead time is eight (8) weeks from the date your final order and artwork is submitted and 50% deposit is received. Please allow for an additional two weeks for time in transit and US customs clearance (one week for international transit and one week for domestic transit).

Q: What is fit like?
A: Fit is dependent on the type of product you choose. We offer two different levels of product: Super Corsa and Corsa. Super Corsa is our race style fit while Corsa is a universal, comfort oriented fit. Please keep in mind that fit is also dependent on how tight you prefer to wear your cycling apparel.

Q: What is possible for design and graphics?
A: Designs need to be submitted in outlined vector art (.AI) using our layout templates and referencing standard pantone colors. Design possibilities are endless but limitations do exist. Our sales staff is here to help guide you through the process, answer questions, make suggestions, etc.

Q: What if I do not have a design?
A: Our experienced graphic design team will work with you to bring your concept to life. We offer two (2) free hours of design time, additional time is billed at $100/hour. Please contact a sales associate for more information.

Q: How does the online order management tool work?
A: Our online order management tool is used to create, submit and control all facets of your custom order experience. Request log-in credentials, choose your products, build a quote and your store is open. From here each individual team member submits their order(s) to include payment; your order is consolidated and submitted to Capo for final processing. Please contact a sales associate for more information or to request login credentials.

Q: What are the payment terms?
A: We require a 50% deposit at the time your order is placed. The balance is due upon shipment of your order.

Q: What options are available for chamois and upgrades?
A: We offer two (2) different men’s chamois options: D-4 EIT® (standard included in all garments) and the Anatomic 4G Carbon EIT® ($20.00 upgrade per garment). For women, we offer our Giro HD Carbon EIT® chamois. Additional upgrades can be made to stitching (flat-lock or over-lock) and fully sublimated bib shorts/shorts.

Q: How does re-ordering work?
A: Our re-ordering process is consistent with placing the original order. However, in some cases there may be more flexibility with regards to order minimums and/or lead times based on a number of factors. It is best to talk through this scenario with a sales associate for more information.

Q: Are there set up fees?
A: No, we do not have set up fees.

Q: What is a fit kit? How long can I keep the fit kit?
A: Fit kits are product samples available in complete size runs and are used for the purpose of determining your size prior to ordering. We strongly recommend that your organization order a fit kit. Fit kits are available for up to two (2) weeks and are not to be ridden.